Box Office
Hours & Location
Hours: Tuesdays & Thursdays, 11AM – 5PM
The Egg Box Office is located on the concourse level of the Empire State Plaza at the base of The Egg.
Please note: the concourse is underground. If our Plaza Level Lobby is locked, you can access the concourse through an entrance by the New York State Vietnam Memorial, 156 State St, Albany, NY 12207. Please then follow signs for The Egg.
A map of the Plaza and Concourse can be found HERE.
Getting Tickets
You may purchase tickets:
- On our website’s event page
- in person at the Box Office
- by calling 518-473-1845
Contact
Email: boxoffice@theegg.org
Phone: 518-473-1845
Ticket Policy
Tickets should be examined upon receipt. Should you have questions, notify the Box Office within 48 hours.
For the Family shows, a child 24 months and younger may be admitted without a ticket; so long as the child occupies the same seat as a ticket holder. For all other performances, persons without tickets will not be allowed to enter the theatres at The Egg.
No Refunds or Exchanges
All ticket sales are final. Unless a performance is cancelled by The Egg, there are no refunds. In case of inclement weather, should the performance occur, there are no refunds. Should a performance be cancelled, refunds will be made at point of sale.
Reserving Seats for Arts-in-Education Performances
Contact The Egg Box Office at boxoffice@theegg.org or (518) 473-1845
Accessibility
Both theatres are fully wheelchair accessible. Contact The Egg Box Office at boxoffice@theegg.org or (518) 473-1845 for details.