Box Office

Tickets

Tickets are available through The Egg Box Office located on the concourse level of the Empire State Plaza at the base of The Egg.

Box Office hours are Monday through Friday from 11 AM to 3 PM. On performance days, the Box Office is open until thirty minutes after curtain. For Saturday and Sunday evening performances, the Box Office will open at 3 PM; for Saturday and Sunday matinee performances, the Box Office will open three hours prior to curtain. The Box Office may be closed or have shortened hours on certain holidays. Please call 518-473-1845 before traveling to the Box Office to verify operating hours on a specific day.

You may purchase tickets:

  • in person at the Box Office
  • by calling 518-473-1845 (TDD 518-473-4168)
  • by faxing your order to 518-473-1848
  • by mailing your order to PO Box 2065, Albany, NY 12220

Tickets must be paid in full at time of purchase and payment will be immediately deposited and processed upon receipt. Visa, Mastercard, American Express, Discover, personal checks or money orders are welcome. There is a $6 non-refundable handling fee per order placed online, by fax or mail. Orders by phone are subject to a handling fee of $3 per ticket up to a total of $15 maximum. There will be a $25 service fee for all checks returned for insufficient funds.

Tickets ordered within 10 days of a performance will be held at the box office. Photo ID is required.

Ticket Policy

All subscriptions and individual ticket orders are filled in order of receipt. Tickets ordered within 10 days of performance will be held at the Box Office. Every effort is made to process orders according to customer request; however, The Egg cannot ensure that the choice specified will be available, in which case the Box Office will assign the next best available seating. While every seat is a great seat, ordering early (and listing alternate seating preferences) is highly encouraged.

Tickets should be examined upon receipt. Should you have questions, notify the Box Office within 48 hours. Lost or misplaced tickets are the responsibility of the ticket purchaser.

For the Family shows, a child 24 months and younger may be admitted without a ticket; so long as the child occupies the same seat as a ticket holder. For all other performances, persons without tickets will not be allowed to enter the theatres at The Egg.

Discounts

Discounts may not be used in any combination or retroactively. Discounts must be requested at the time of purchase. Full-price tickets may not be exchanged later for discounted tickets nor may a refund be given for the difference between the full price and the discounted price of the ticket.

No Refunds or Exchanges

All ticket sales are final. Unless a performance is cancelled by The Egg, there are no refunds. In case of inclement weather, should the performance occur, there are no refunds. Should a performance be cancelled, refunds will be made at point of sale.

Student Rush

For all Egg sponsored events, students with a valid ID may purchase tickets at half off the regular adult rate one hour prior to showtime. Student rush tickets are not available in conjunction with any other discount offer, are limited to two tickets per ID and are subject to availability.

Groups

Discounts of 15% off the adult ticket price are available for groups of 20 or more. For information and reservations, call our Group Sales Coordinator at (518) 473-1845.

Gift Certificates

Gift Certificates are available through the Box Office.

Refreshments

For your pleasure and convenience, light refreshments, beer and wine are available before the performance and during intermission at the concession stand located in the lobby.

Smoking

New York State law prohibits smoking in the building at any time. In order to smoke, please take the elevator to the Plaza level.

Cameras & Recording Equipment

The use of cameras and recording equipment during a performance is strictly forbidden.

Lost & Found

Any articles left in the theatres will be turned in to the House Manager who can be reached at (518) 473-2210.

Late Seating

Latecomers will be seated at the discretion of the management.

Accessibility

Both theatres are fully wheelchair accessible. Contact The Egg Box Office at (518) 473-1845 for details.