Center for the Performing Arts

Empire State Plaza • Albany, New York

Careers

Box Office Assistant

Job Title: Box Office Assistant
Supervisor: Box Office Manager
Status: Part Time
Pay Rate: $20/hr
Ideal Start Date: June 17th, 2026

 

Job Description:

The Box Office Assistant assists the Box Office Manager in overseeing ticket sales and all aspects of Box Office operations by performing the following duties personally or through subordinates.

 

About The Egg

The Egg, which houses a 980-seat and a 440-seat theater, is owned by the State of New York and managed by the not-for-profit Nelson A. Rockefeller “Empire State Plaza Performing Arts Center Corporation”. Through partnerships and collaborations with the community and promoters, The Egg presents performances, spotlights emerging artists, fosters relationships with resident companies, and enhances activities in cultural and arts education.

 

Responsibilities and duties include (but not limited to):

  • Assist with and directly sell tickets to customers both in person and over the phone.
  • Provide excellent customer service, independently addressing customer needs and inquiries about pricing, seating, and events.
  • Processes special orders and complimentary ticket requests.
  • Maintains accurate count of tickets sold, money received from ticket sellers and change banks; daily reconciliation.
  • Prepares or assists in the preparation of a daily report of business transactions.
  • Assists Box Office Manager in coordinating all event information between the promoter, company manager and venue personnel in a timely manner.
  • Assists Box Office Manager with preparation of the final Box Office statement for settlement of each event.
  • Assist with the maintenance of files on each event that consist of seats on hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
  • Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. 
  • Assist in controlling access points to prevent unauthorized entries.
  • Provide supervisory support to volunteer ticket takers.
  • Other duties as assigned.

 

Qualities Desired:

  • Box office experience in a similar environment strongly preferred
  • Excellent customer service and public relations skills
  • Strong computer skills are essential.  Experience with spreadsheets and computerized ticket systems is desirable.
  • Ability to work flexible hours based on events, including daytime, evenings, weekends and holidays, as needed
  • Excellent communication, problem solving, multi-tasking and organizational skills required
  • Ability to count money, make change accurately

 

Schedule:  This is a Part time hourly position. The schedule will vary depending on the activity of the venue. Will include nights and weekends. Must be located in Albany or in close proximity to Albany. 

 

To Apply