Careers
Administrative Coordinator
Job Title: Administrative Coordinator
Supervisor: Executive Director
Status: Full-Time, Exempt
Expected Salary Range: $40,000-$45,000
Ideal Start Date: November 18, 2024
Job Description:
The Administrative Coordinator is a new position at The Egg, a unique performing arts venue in Downtown Albany, NY. Reporting directly to the Executive Director, and working closely with the General Manager and Finance Department, this position is responsible for supporting the administrative workings of The Egg.
Expectations:
The Egg seeks someone who is extremely detail oriented, highly organized, and skilled at navigating multiple projects. The ideal candidate will have strong communication and organizational abilities, strategic thinking, and a flexible, can-do attitude in order to utilize and grow the variety of tools at their disposal.
About The Egg
The Egg, which houses a 980-seat and a 440-seat theater, is owned by the State of New York and managed by the not-for-profit Nelson A. Rockefeller “Empire State Plaza Performing Arts Center Corporation”. Through partnerships and collaborations with the community and promoters, The Egg presents performances, spotlights emerging artists, fosters relationships with resident companies, and enhances activities in cultural and arts education.
Responsibilities and duties include, but are not limited to:
Contract Administration
- Take ownership of all contract processing for both “Egg Presents” Artist contracts and Rental contracts
- Gather all necessary details to generate a contract, after an Event/Artist is confirmed
- Issue contract to appropriate party (Renter, Promoter, Artist, etc) in a timely manner
- Track contract process from generation to full execution, following up with parties as necessary
- Responsible for having all documents filed digitally for every rental and performance
- Fully Executed contract, COI, Deposit and payment information, etc
- Works closely with Finance Department, as it relates to Audit and Payment processing
- Manages initial contract amendments, working with Executive Director through negotiations
- Responsible for any contracts that come via mail/fax
Executive Support
- Provide high level support to the Executive Director on all administrative work
- Coordinate and manage Executive Director’s calendar and internal staff meetings, including scheduling, note-taking, and follow-up as necessary
- Support “Egg Presents” Advance and Settlement processes
- Manage and create documents linking multiple internal departments as projects arise
- Manage Organization Timeline, Org Chart, and Staff Planning
- Provide administrative support to Executive Director with Board communications / meeting planning / note taking
- Create presentation documents for Executive Director related to strategic planning and budget development
- Provide additional leadership support by managing schedules and email exchanges for Executive Director
- Track and apply for various grant and funding opportunities as advised by Executive Director and Development
Artistic Programming
- Work with Executive Director on Artistic Planning, including drafting offer letters, tracking season schedules, and corresponding with agents/managers
Office/Finance
- Handle all aspects of mailing for The Egg, including pickup, drop off, metering, recording, and ordering postage
- Responsible for daily operation and maintenance of office equipment and supplies
- Work closely with the Finance Department as it pertains to financial processes and recordkeeping
- Screen and prioritize incoming calls, emails, and mail
- Handle confidential and sensitive information with discretion and professionalism
- Serve as liaison between the Executive and various departments within the organization
Qualities Desired:
- Attention to detail in all activities
- Highly organized and capable of managing competing priorities
- Experience working in the music industry / performing arts industry
- Positive forward thinking attitude
- Dependable and consistent
- Strong communication skills- via email, phone, and in person
- Flexible and able to adapt to a variety of professional and interpersonal situations
- Resourceful and capable of problem-solving in tactful and creative ways
- Proficient with Google Suite, Google Calendar, Adobe Acrobat, Microsoft Office, email
Schedule: This is a Full Time position with full benefits including health insurance and pension options. Will vary depending on performance and activity of the venue. Will include nights and weekends. Must be located in Albany or in close proximity to Albany. This role offers the ability to work from home when not needed on site.
To Apply
- Submit Resume, Cover Letter, and references to jobs@theegg.org
- For any questions, please contact The Egg at this email address: jobs@theegg.org
Lead House Manager
Job Title: Lead House Manager
Supervisor: Operations Manager
Status: Part Time, Hourly
Pay Rate: $23 per hour
Job Description:
The Lead House Manager is a new position at The Egg, a unique performing arts venue in Downtown Albany, NY. The house manager provides oversight of the theatre and lounge space before, during, and after all events. During performances, the Lead House Manager is responsible for ensuring that audience conduct, venue policies, and safety protocols are being upheld by house staff (Ushers and Ticket Takers). The Lead House Manager also serves as a key point of contact between front-of-house staff and departments such as production, security, and operations, ensuring smooth communication and coordination before, during, and after events. and communicating with other departments such as production, security, and operations as necessary. This position is responsible for the oversight, scheduling, and management of all volunteer staff as well as House Managers, ensuring appropriate staffing levels and preparedness for each event. The Lead House Manager should be comfortable interacting with the public and clients and have the ability to address issues that may arise quickly and efficiently.
Expectations:
The Egg is seeking a highly detail-oriented and organized individual who can effectively manage multiple tasks and priorities. The ideal candidate will demonstrate strong communication and leadership skills, strategic thinking, and a proactive, solution-focused approach. Flexibility, adaptability, and a positive attitude are essential, along with the ability to leverage available resources and continuously improve processes.
About The Egg:
The Egg, which houses a 980-seat and a 440-seat theater, is owned by the State of New York and managed by the not-for-profit Nelson A. Rockefeller “Empire State Plaza Performing Arts Center Corporation”. Through partnerships and collaborations with the community and promoters, The Egg presents performances, spotlights emerging artists, fosters relationships with resident companies, and enhances activities in cultural and arts education.
Responsibilities and duties include, but are not limited to:
● Oversee “Greeting and Seating” of audience members and provide assistance to those that may need it.
● Scheduling and management of all volunteer staff.
● Scheduling of the House Management staff.
● Hold pre-performance meetings to inform and prepare staff regarding special conditions or any concerns relating to each performance.
● Interact with multiple departments to coordinate all aspects of front of house activities (house opening, late seating, staff needs, etc.).
● Address on-site guest questions and concerns and direct guests who need further assistance to appropriate departments as needed.
● Oversee setup and breakdown of signage and stanchions in theatres, lounges, and on the concourse.
● Serve as the house merchandise contact- responsible for advance, count in, count out, and merch settlement.
● Work closely with event planners and promoters to anticipate front-of-house needs and ensure all logistical requirements are met for each event.
● Collect feedback and report any front-of-house incidents or notable issues to the Operations Manager and other relevant departments after each event.
Qualities Desired:
● Attention to detail in all activities
● Highly organized and capable of managing competing priorities
● Experience working in a Performing Arts Center
● Positive forward thinking attitude
● Dependable and consistent
● Strong communication skills- via email, phone, and in person
● Flexible and able to adapt to a variety of professional and interpersonal situations
● Resourceful and capable of problem-solving in tactful and creative ways
Schedule:
This is a part-time hourly position with a flexible schedule, primarily based on performance schedules, including nights and weekends. In addition to show-day responsibilities, the Lead House Manager is expected to dedicate 6-10 hours per week to administrative tasks such as scheduling, volunteer coordination, and reporting. Some of these tasks can be performed remotely, offering additional flexibility when not required on-site.
To Apply
● Submit Resume, Cover Letter, and references to kbushey@theegg.org
Assistant Box Office Manager
Job Title: Assistant Box Office Manager
Supervisor: Box Office Manager
Status: Part Time, Hourly
Pay Rate: $20 per hour
Job Description:
The Assistant Box Office Manager plays a pivotal role in ensuring seamless ticketing operations, customer service excellence, and team support at The Egg, as it transitions to a new ticketing system. The role directly supports the Box Office Manager and collaborates with multiple internal and external stakeholders.
Expectations:
The Egg seeks a candidate who demonstrates exceptional attention to detail, strategic problem-solving, and an aptitude for learning and utilizing ticketing software. Success in this role requires a collaborative spirit, excellent interpersonal skills, and a commitment to providing top-notch patron service. The ideal candidate will have opportunities to grow their career by contributing to strategic initiatives, including system integration, sales strategies, and customer service improvements.
About The Egg
The Egg, which houses a 980-seat and a 440-seat theater, is owned by the State of New York and managed by the not-for-profit Nelson A. Rockefeller “Empire State Plaza Performing Arts Center Corporation”. Through partnerships and collaborations with the community and promoters, The Egg presents performances, spotlights emerging artists, fosters relationships with resident companies, and enhances activities in cultural and arts education.
Responsibilities and duties include, but are not limited to:
- Maintain and manage current sales processes while assisting in transitioning to a new ticketing system.
- Handle ticket sales, patron inquiries, and complaints via email, phone, and in-person interactions.
- Prepare ticketing system for show builds, sales launches, presales, and accurate show builds.
- Coordinate ticket requests across departments (marketing, artist teams, donations, etc.) and ensure reporting accuracy.
- Train and support box office staff, ensuring smooth operations and excellent customer service.
- Assist with managing membership-related inquiries, sales, and fulfillment, potentially taking on additional responsibilities as the membership program evolves.
- Other duties as assigned
Qualities Desired:
- Attention to detail in all activities
- Proficiency with Google Suite, Microsoft Office, and Box Office Ticketing software.
- Leadership and team management experience in customer service settings
- Flexibility and adaptability to changing environments, particularly in the music industry / performing arts industry
- Positive forward thinking attitude
Schedule:
The Assistant Box Office Manager position requires flexibility to meet the demands of The Egg’s event schedule. While the standard box office hours are 11am-3pm, Monday through Friday, the role will necessitate evening, weekend, and holiday work, particularly during performances and high-traffic periods. This position will work closely with the Box Office Manager to coordinate a schedule that ensure coverage while maintaining part-time hours.
To Apply
- Submit Resume, Cover Letter, and references to Zwilkens@theegg.org